March 18, 2020
MTRS offices in Charlestown and Springfield will remain closed to the public, per order of the Governor, through April 7, 2020.
We are implementing alternative work arrangements to continue providing essential services while practicing social distancing.
First and foremost, we want to assure our retirees and survivors that there will be no delay in your monthly benefit payments.
We have postponed walk-ins, group counseling sessions and seminars, but you can find many valuable resources, publications and videos on our Members page.
During this time, we have limited telephone services. There is a menu of subject-specific voice mail boxes where you can leave a message at 617-679-6877, or you can reach us by email: GenInfo@trb.state.ma.us. Response time may be a bit delayed as we transition to alternative work arrangements, but we will return your call or email as soon as possible.
Because we are not able to take walk-ins at this time, members who need to submit retirement applications or other forms should mail them to either our main office or western regional office.
We thank you in advance for your cooperation, patience and understanding as we do our part to protect our members and employees, and prevent the spread of the coronavirus.
Please be safe, and continue to visit this web site for updated information.
March 16, 2020
MTRS offices in Charlestown and Springfield are closed Monday, March 16th and Tuesday, March 17th per order of the Governor. During this time, the MTRS is finalizing plans to continue providing services to our members.
Retirees, there will be no delay to your monthly benefit. We have staff in place with access to systems ensuring the continuity of critical operations.
Please continue to visit this web site for updated information.
March 12, 2020
As we all continue to monitor the evolving impact of the novel coronavirus (COVID-19), the MTRS is implementing modifications to our operations for the safety of our members and staff, and to ensure the continuity of critical operations.
Based upon guidance issued by the Commonwealth of Massachusetts on March 10th, we are immediately instituting the following modifications to help prevent the spread of COVID-19:
- Walk-ins and group counseling sessions at both our Charlestown and Springfield offices are postponed until further notice. Members who have confirmed appointments for group counseling sessions will receive individual communication from us prior to those appointments with further information. Members should mail any paperwork to the appropriate office.
- The “Your MTRS Benefits” seminar series that is normally held in school districts across the state will not be scheduled this spring. Instead, members seeking general information about their retirement benefits and the retirement process are encouraged to visit our Member Videos page, where we have posted extensive seminar materials.
- MTRS monthly board meetings will continue; however, we are utilizing remote attendance methods when permitted.
- All work-related travel for MTRS employees, both foreign and domestic, is discontinued until further notice.
These actions complement the steps we have been taking for the past several weeks based on the guidance from the Commonwealth of Massachusetts and the Centers for Disease Control (CDC).
Please visit our website for the latest developments as we closely monitor this rapidly evolving situation. We ask for your cooperation, patience and understanding as we do our part to protect our members and employees and prevent the spread of the coronavirus.
If you have any questions please contact us at 617-679-6877 or via email at GenInfo@trb.state.ma.us.