Active members
If your address or name changes while you are in active service, please notify your payroll office—not the MTRS—as we receive this information directly from your employer in their monthly deduction reports.
Note: Please do not update your address in MyTRS without also informing your payroll office. If your employer has an old address on file, any changes you make in MyTRS will be overwritten the next time we receive a deduction report. In other words, if it’s wrong with your employer, it’ll be wrong with us.
Inactive members
If you still have funds on account with the MTRS, but are not currently working, please update your address in our online account system, accessed from the MyTRS sign in page. If you have not already created an account, you can do so using your Social Security number and your MTRS member number. If you do not know your member number you can find it on your annual statement or by calling our main office at 617-679-6877.
If you are receiving a monthly benefit payment from us, please complete a Change of Address Form–Retired member , or if you do not have access to a printer, contact us and we will mail you a form.
It is vitally important that you keep us informed of any change in your address, whether temporary or permanent: your retirement allowance checks and direct deposit statements will not be forwarded. We will also be sending you financial documents and other forms (1099-R tax form, verification of eligibility) throughout your retirement. Please note:
- Please send us notification of any change in your address at least 30 days before the effective date of the change; any changes we receive after the 15th of the month will not be reflected until the following month.
- For your protection, we cannot accept address changes over the phone but we will accept changes via fax. You will, however, still need to send us the original form with your original signature.
- If, from year to year, you regularly reside at your temporary address (for example, every year you spend winters at your current address and summers at your temporary address), you still need to notify us every year of the dates that you will be at each address.