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Our offices

Contact

Phone: 617-679-6877

Fax: 617-679-1661

Email: GenInfo@trb.state.ma.us

Main (Charlestown) office

500 Rutherford Avenue, Suite 210
Charlestown, MA 02129-1628

Hours
Open Monday through Friday, 9:00am to 5:00pm. Masks are required for visitors and staff until further notice.

*Please arrive no later than 4:45 p.m. for walk-in services.

Our main office serves active and retired educators who are or were employed in Middlesex, Essex, Norfolk, Bristol, Plymouth, Barnstable, Dukes, Nantucket and Suffolk counties (in Boston, charter schools only, not Boston public schools).

Since October 2016, our main office has been in Hood Park, the original home of the New England dairy company H.P. Hood and Sons. Our building is conveniently located on the MBTA Orange line, between the Bunker Hill Community College and Sullivan Square stations.


Parking: Free parking (up to 3 hours) is available in the Hood Park parking garage

  • Take a ticket upon entering the garage and make note of your entry time.
  • Enter your ticket in the machine to exit.
  • If your visit is under 3 hours, there is no charge and the gate will open.

Drop-off parking: If you are planning on only dropping off completed applications or other paperwork, there is a driveway in front of the south entrance that is available for short-term parking. If you are planning on parking longer than 10 minutes, please use either visitor or paid parking.

Hood Park south entrance

Accessible parking: The Hood Park lot has accessible parking near the north entrance to the building. There are additional street spaces across Hood Park Drive from the south entrance, between 500 Rutherford Ave and The Harvey.

Building accessibility: Our 2nd floor office is accessible. If you require any specific accessibility accommodations, please let us know in advance so that we can arrange to make your visit as convenient and comfortable as possible.

Nearest T station: Sullivan Station on the Orange line, which is about an 8-minute walk to our office. Exit the station and take Cambridge Street toward Schrafft’s City Center. Cross Cambridge at Spice Street and take Spice to its end at Hood Park Drive. At the intersection you will see a pedestrian access way into the Hood Park lot. The north entrance to 500 Rutherford Avenue is straight across the parking lot. From the north entrance, walk through the lobby, turn right, and then left, down a long hallway to the south lobby. You can then take either the elevator or the stairs to the 2nd floor.


Map and directions

For directions to our main office, click “Directions” in the map below.

Driving directions to Hood Park

From the North

  1. Take Route 93 South to Exit 20 (Sullivan Square).
  2. Stay to the left, toward Sullivan Square.
  3. At the end of the ramp, merge onto Maffa Way and stay to the right; at the traffic light, proceed straight ahead into the rotary.
  4. Take the first exit—a slight right onto Rutherford Avenue.
  5. In approximately 500 feet, turn right into the north entrance to Hood Park. If you miss the first entrance, use the second entrance, which is about 50 feet beyond the first.

From the South

  1. Take Route 93 North to Exit 20 (Sullivan Square).
  2. At the bottom of the ramp, at the light, turn right onto Cambridge Street and stay in the right lane.
  3. In about 1,000 feet, you’ll come to a traffic light right before a rotary. Stay to the right, and take the first exit—a slight right onto Rutherford Avenue. Stay in the right lane.
  4. In approximately 500 feet, turn right into the north entrance to Hood Park. If you miss the first entrance, use the second entrance, which is about 50 feet beyond the first.

From the West, via Memorial Drive

  1. Follow Memorial Drive, passing the Hyatt Regency Hotel on your left.
  2. Stay left and go under the Massachusetts Avenue bridge.
  3. Continue to the end of Memorial Drive bearing right onto Edwin Land Boulevard. Pass through two intersections, and continue over the Gilmore bridge.
  4. Turn left onto Rutherford Avenue. The road will open to four lanes—two that go left to the underpass to Route 99, and two that go straight, to Sullivan Square. Continue straight ahead, toward Sullivan Square, and right of the underpass. After the underpass, you will be able to see Hood Park on the left; the complex is identifiable by the tall red brick Hood Milk smokestack.
  5. As you head straight, toward Sullivan Square, get in the left of the two lanes. On your left just before you reach the rotary, there is a small turnaround that you can use to make a U-turn and head south on Rutherford Avenue. Take this turnaround, being careful to stop and check for traffic from the right. [Note: If you miss the turnaround, you will come to a rotary. Enter the rotary and go almost full circle to the traffic light. At the light, bear slightly to the right and turn onto Rutherford Avenue.]
  6. Straight ahead is the north entrance to Hood Park.
Western Regional (Springfield) office

 

One Monarch Place, Suite 510
Springfield, MA 01144-4028

Phone: 413-784-1711
Fax: 413-784-1707

Hours
Open Monday through Friday, 9:00am to 5:00pm. Masks are required for visitors and staff until further notice.

*Please arrive no later than 4:45 p.m. for walk-in services.

Our Springfield office serves our active and retired educators who are or were employed in Berkshire, Franklin, Hampden, Hampshire and Worcester Counties.

Building accessibility: Our 5th floor office is accessible. If you require any specific accessibility accommodations, please let us know in advance so that we can arrange to make your visit as convenient and comfortable as possible.

Map and directions

For directions to our Springfield office, click “Directions” in the map below.


Nearest parking

Monarch Place/Sheraton lower-level parking garage

Driving directions to the Monarch Place parking garage

From the North

  1. Take Interstate 91 South to Exit 5B.
  2. Take a left off the exit onto Boland Way, and travel straight through the next light.
  3. The Monarch Place complex lower-level garage will be on your right.

From the South

  1. Take Route 91 North to Exit 5.
  2. Continue on Columbus Avenue to the 4th set of lights.
  3. Turn right onto Boland Way.
  4. The Monarch Place complex lower-level garage will be on your right.

From the East

  1. Take Massachusetts Turnpike I-90 West to Exit 51 onto I-291 West.
  2. From I-291 West, proceed onto I-91 South to Exit 5.
  3. At the end of the exit, take a left at the light onto Union Street.
  4. Travel one block and take the first left onto East Columbus Avenue.
  5. Continue on East Columbus Avenue, and at the 3rd set of lights take a right onto Boland Way.
  6. The Monarch Place complex lower-level garage will be on your right.

From the West

  1. Take Massachusetts Turnpike I-90 East to Exit 45 onto I-91 South.
  2. Travel about 6 miles and take Exit 5B.
  3. Take a left off the exit onto Boland Way.
  4. Travel straight through the next light.
  5. The Monarch Place complex lower-level garage will be on your right.

Save yourself the drive: Walk-in services are limited

Please note that MTRS staff are currently transitioning back to the office; thus, our walk-in services are currently limited to the drop-off and review of your application for completeness (retirement, refund, or service purchase) and subject to a 15-minute maximum.

Masks are required for visitors and staff, regardless of vaccination status, until further notice.

If you cannot find the information you need on our website, we strongly encourage you to contact us by phone or email before driving to either our Charlestown or Springfield office. Our representatives can most likely answer your questions or take your requests for additional services.

Walk-in services cannot include:

  • Creditable service estimates
  • Determining your eligibility to purchase creditable service, or your estimated cost
  • Projecting your retirement benefits

To obtain these services, please submit your request by phone or e-mail; we will acknowledge your request, and it will be processed on a first-come, first-served basis.

As a reminder, you can access these popular resources online:

  • Your MTRS Benefits booklet, our guide to retirement benefits, updated for 2021.
  • Ready for Retirement booklet, our guide for retirement planning, completing the Retirement Application, and what you’ll need to know after retirement.
  • Member videos, browse our collection of videos featuring key topics from both the “Your MTRS Benefits” and “Ready for Retirement” seminars.
  • Downloadable forms

Thank you in advance for your understanding and cooperation.

Staff directory

Contact

Media Contact

Sean P. Neilon
Assistant Executive Director
617-679-6889
sean.neilon@trb.state.ma.us

Executive Staff

Erika M. Glaster
Executive Director
617-679-6859
erika.glaster@trb.state.ma.us

Sean P. Neilon  (Media Contact)
Assistant Executive Director
617-679-6889
sean.neilon@trb.state.ma.us

Jonathan Osimo
Assistant Executive Director
617-679-6837
jonathan.osimo@trb.state.ma.us

Joseph Patuto
Chief Technology Officer
617-679-6834
joseph.patuto@trb.state.ma.us

Helen Petruzziello
Executive Assistant
617-679-6812
helen.petruzziello@trb.state.ma.us

Application and Data Services

Surendra Puttagunta
Director of Application and Data Services
617-679-6833
surendra.puttagunta@trb.state.ma.us

Anil Bhattarai
Assistant Director/Solutions Analyst Lead
617-679-6841
anil.bhattarai@trb.state.ma.us

Siddhartha Rai
Solutions Analyst II
617-679-6827
siddhartha.rai@trb.state.ma.us

Benefit Adjustments and Finalizations

Jennifer Ligon
Assistant Director
617-679-6846
jennifer.ligon@trb.state.ma.us

Wesley Brown
Senior Service Representative
617-679-6863
wesley.brown@trb.state.ma.us

Diane Del Vecchio
Senior Service Representative
617-679-6828
diane.delvecchio@trb.state.ma.us

Heidi M. Levesque
Administrative Assistant
617-679-6891
heidi.levesque@trb.state.ma.us

Milca Navarro
Senior Service Representative
617-679-6888
milca.navarro@trb.state.ma.us

Communications

Scott Olsen
Director of Communications
617-679-6844
scott.olsen@trb.state.ma.us

William Culbert
Senior Communications Specialist
617-679-6829
william.culbert@trb.state.ma.us

Leslie Lovett
Communications Coordinator
617-679-6807
leslie.lovett@trb.state.ma.us

Contact Center Services

Scott M. Cauley
Director of Contact Center Services
617-679-6883
scott.cauley@trb.state.ma.us

Karen Rice
Assistant Director of Contact Center Services
617-679-6801
karen.rice@trb.state.ma.us

Lisa Axline
Administrative Assistant
617-679-6805
lisa.axline@trb.state.ma.us

Keith Branch
Administrative Assistant
617-679-6808
keith.branch@trb.state.ma.us

Christa Keohan
Service Representative
617-679-6853
christa.keohan@trb.state.ma.us

Regina McELroy
Senior Records Administration Operator
617-679-6806
regina.mcelroy@trb.state.ma.us

Rebecca Philippe
Administrative Assistant
617-679-6843
rebecca.philippe@trb.state.ma.us

Employer Services

Robert M. George
Director of Employer Services
617-679-6869
robert.george@trb.state.ma.us

Shannon Murphy
Assistant Director of Employer Services
617-679-6826
shannon.murphy@trb.state.ma.us

Sandrah Abbuah
Reporting Analyst
617-679-6112
sandra.abbuah@trb.state.ma.us

Thierno Bah
Reporting Analyst
617-679-6113
thierno.bah@trb.state.ma.us

Matthew Channing
Reporting Analyst
617-679-6816
matthew.channing@trb.state.ma.us

Christine Connell
Senior Service Representative
617-679-6896
christine.connell@trb.state.ma.us

Christine Goulet
Senior Service Representative
617-679-6878
christine.goulet@trb.state.ma.us

Doris Kakulu
Senior Service Representative
617-679-6854
doris.kakulu@trb.state.ma.us

Patrick Keelan
Reporting Analyst
617-679-6124
patrick.keelan@trb.state.ma.us

Judith Nabagereka
Senior Service Representative
617-679-6875
judith.nabagereka@trb.state.ma.us

Ayoub Omri
Reporting Analyst
617-679-6125
ayoub.omri@trb.state.ma.us

Amina Rodriguez
Senior Service Representative
617-679-6101
amina.rodriguez@trb.state.ma.us

Mildred Rodriguez
Senior Service Representative
617-679-6886
mildred.rodriguez@trb.state.ma.us

Jessica Tang
Reporting Analyst
617-679-6861
jessica.tang@trb.state.ma.us

Tania Tyman
Senior Service Representative
617-679-6857
tania.tyman@trb.state.ma.us

Jamie Zizza
Senior Service Representative
617-679-6850
jamie.zizza@trb.state.ma.us

Finance

Alison Malone
Director of Finance
617-679-6831
alison.malone@trb.state.ma.us

Vjollca Avrami
Senior Coordinator
617-679-6884
vjollca.avrami@trb.state.ma.us

Christopher Hawes
Senior Service Representative
617-679-6855
christopher.hawes@trb.state.ma.us

Sylvia Wright
Service Representative
617-679-6848
sylvia.wright@trb.state.ma.us

Lucie Zheng
Senior Service Representative
617-679-6897
lucie.zheng@trb.state.ma.us

Legal

James O’Leary
General Counsel
617-679-6838
james.oleary@trb.state.ma.us

Salvatore (Sam) Coco
Senior Legal Counsel
617-679-6106
salvatore.coco@trb.state.ma.us

Ashley Freeman
Senior Legal Counsel
617-679-6864
ashley.freeman@trb.state.ma.us

Lori Krusell
Associate General Counsel
617-679-6104
lori.krusell@trb.state.ma.us

Allison Silver
Administrative Assistant
617-679-6128
allison.silver@trb.state.ma.us

Marliquea L. Snow-Branch
Disability Case Associate/Paralegal
617-679-6858
marliquea.snow-branch@trb.state.ma.us

Marybeth Shaughnessy-Newell
Compliance Officer
617-679-6823
marybeth.shaughnessy-newell@trb.state.ma.us

Member Services/North

Jonathan Lapriore
Director of Member Services/North
617-679-6867
jonathan.lapriore@trb.state.ma.us

Mary Ann Ford
Assistant Director of Member Services/North
617-679-6803
maryann.ford@trb.state.ma.us

Madeline Benson
Retirement Analyst
617-679-6899
madeline.benson@trb.state.ma.us

Amanda Bethel
Senior Retirement Specialist
617-679-6845
amanda.bethel@trb.state.ma.us

Renae Chascin
Senior Retirement Analyst
617-679-6868
renae.chascin@trb.state.ma.us

Jennifer Cottone
Senior Retirement Analyst
617-679-6820
jennifer.cottone@trb.state.ma.us

Linda Erickson
Senior Retirement Analyst
617-679-6822
linda.erickson@trb.state.ma.us

Suma Kiran
Retirement Analyst
617-679-6874
suma.kiran@trb.state.ma.us

Robert Liford
Administrative Assistant
617-679-6851
robert.liford@trb.state.ma.us

Michael Rogers
Retirement Analyst
617-679-6894
michael.rogers@trb.state.ma.us

Member Services/South

Richard Grzembski
Director of Member Services/South
617-679-6871
richard.grzembski@trb.state.ma.us

Kristen Pearson
Assistant Director of Member Services/South
617-679-6849
kristen.pearson@trb.state.ma.us

Montgomery (Monte) Anderson
Retirement Analyst
617-679-6835
montgomery.anderson@trb.state.ma.us

Sarah Burns
Retirement Analyst
617-679-6127
sarah.burns@trb.state.ma.us

Lisa Caldwell
Senior Retirement Analyst
617-679-6817
lisa.caldwell@trb.state.ma.us

Lisa Falcione
Administrative Assistant
617-679-6102
lisa.falcione@trb.state.ma.us

Kaileigh Hintlian
Senior Retirement Analyst
617-679-6832
kaileigh.hintlian@trb.state.ma.us

Jacqueline O’Brien
Retirement Analyst
617-679-6103
jacqueline.obrien@trb.state.ma.us

Jennifer Percoco
Senior Retirement Specialist
617-679-6898
jennifer.percoco@trb.state.ma.us

Travis Pisano
Retirement Analyst
617-679-6811
travis.pisano@trb.state.ma.us

Christine Rennie
Retirement Analyst
617-679-6105
christine.rennie@trb.state.ma.us

Emannualla Saintcyr
Retirement Analyst
617-679-6813
emannualla.saintcyr@trb.state.ma.us

Network Services

David I. Wright
Director of Network Services
617-679-6872
david.wright@trb.state.ma.us

Carlos Baez
Technical Support Professional III
617-679-6892
carlos.baez@trb.state.ma.us

Jermaine Griffin
Senior Technical Professional I
617-679-6830
jermaine.griffin@trb.state.ma.us

Gerald Lacasse
Systems Technical Support Specialist
617-679-6825
gerald.lacasse@trb.state.ma.us

Transfers, Refunds and Enrollments

David Percoco
Director of Transfers, Refunds and Enrollments
617-679-6809
david.percoco@trb.state.ma.us

Caroline Tierney
Assistant Director of Transfers, Refunds and Enrollments
617-679-6893
caroline.tierney@trb.state.ma.us

Lisa W. Ferris
Senior Coordinator
617-679-6870
lisa.ferris@trb.state.ma.us

Emmanuela Delisme
Administrative Assistant
617-679-6814
emmanuela.delisme@trb.state.ma.us

Lachelle M. Drayton
Senior Service Representative
617-679-6879
lachelle.drayton@trb.state.ma.us

Rachel Du
Senior Account Analyst
617-679-6836
rachel.du@trb.state.ma.us

Kathleen Kreatz
Senior Service Representative
617-679-6856
kathleen.kreatz@trb.state.ma.us

Shirley C. Kwan
Senior Account Analyst
617-679-6876
shirley.kwan@trb.state.ma.us

Cam H. Luu
Senior Account Analyst
617-679-6852
cam.luu@trb.state.ma.us

Jennifer McLaughlin
Account Analyst
617-679-6865
jennifer.mclaughlin@trb.state.ma.us

Santosh Phuyal
Senior Refund Analyst
617-679-6815
santosh.phuyal@trb.state.ma.us

Malini Thyamagonndlu
Account Analyst
617-679-6123
malini.thyamagonndlu@trb.state.ma.us

Western Regional office staff directory

Meghan Rosso
Director of Western Regional Office
617-679-6108
meghan.rosso@trb.state.ma.us

James Greene
Assistant Director of Western Regional Office
617-679-6110
james.greene@trb.state.ma.us

Ronda Miller
Senior Benefits Supervisor
617-679-6107
ronda.miller@trb.state.ma.us

Kristy Molinari
Senior Retirement Specialist
617-679-6111
kristy.molinari@trb.state.ma.us

Kathleen Renaud
Administrative Assistant
617-679-6116
kathleen.renaud@trb.state.ma.us

Carrie Rigney
Retirement Analyst
617-679-6120
carrie.rigney@trb.state.ma.us

Jennifer Samolewicz (Leclerc)
Senior Retirement Specialist
617-679-6114
jennifer.samolewicz@trb.state.ma.us

Lisa Scungio
Retirement Analyst
617-679-6121
lisa.scungio@trb.state.ma.us

Alexis Vecchiarelli
Retirement Analyst
617-679-6119
alexis.vecchiarelli@trb.state.ma.us

Nastassia (Tasha) Villafane
Senior Retirement Specialist
617-679-6109
nastassia.villafane@trb.state.ma.us

 

Public records requests

Contact

Note to MTRS members: If you are looking for records regarding your own MTRS information—such as your current annuity savings account balance or your estimated years of creditable service—please contact us. Please do not use the sample template below, as your personal data is not public record, and a request from you for your own information is not a “public records request.”

Guidelines regarding requests for public records in the custody of the Massachusetts Teachers’ Retirement System

The Massachusetts Public Records law M.G.L. c. 66 and c. 4 § 7(26) provides that every person has a right to access public information.

In order to assist members of the public with accessing public records in our custody, the following guidelines are provided:

  • Asking a question does not qualify as a public records request. A public records request seeks “records” that already exist, usually in writing, and/or in one of the formats defined in  M.G.L c. 4 § 7(26). We are not required to create a record in response to a public records request.
  • Whether or not a record is a “public record” depends on a variety of circumstances, some of which may vary by context. If we withhold records or portions of records that are responsive to your request, you may either appeal to the Supervisor of Records following the procedure set forth in 950 CMR 32.08 or seek relief in Superior Court.
  • We will provide the first 4 hours of labor required to respond to your request at no charge. After that we may charge up to $25 per hour for additional labor.
  • For general information about the public records law, or if you wish to appeal our response to your public records request, please contact the Public Records Division of the Secretary of the Commonwealth’s Office.

Public records maintained by the MTRS include, but are not limited to, records within the following categories:

  1. Annual reports
  2. Notices of regulations proposed under M.G.L c. 30A
  3. Winning bids for public contracts
  4. Agenda and minutes of open meetings
  5. Agency annual budget summary 
  6. Other public records of significant interest:
    • Data regarding current MTRS retirees, and agency staff salaries as listed in CThru.

How to make a public records request of the MTRS

  • You can submit a public records request in writing via e-mail, fax, mail, or in person. You may also make a request verbally, in person, but it is preferable that you submit your request in writing to reduce confusion about what information is being sought. The MTRS does not accept public records requests via telephone or voice mail.
  • Requests for public records should be submitted to the MTRS’s Records Access Officer:

Scott Olsen, Director of Communications
500 Rutherford Avenue, Suite 210, Charlestown, MA 02129-1628
Phone: 617-679-6844
Fax: 617-679-1661
E-mail: RAO@trb.state.ma.us

  • Below is a template that you can use to submit a request. Please be as specific as possible when describing the records being requested. If applicable, include relevant date ranges and any other information that may help us identify the records that are being requested.

 

Date of request

Records Access Officer
Massachusetts Teachers’ Retirement System
500 Rutherford Avenue, Suite 210
Charlestown, MA 02129-1628

Re: Massachusetts Public Records Request

Dear Records Access Officer:

This is a request under the Massachusetts Public Records Law (M.G.L. Chapter 66, S. 10).

I am requesting that I be provided a copy of the following records:

[Include a detailed description of the information you are seeking. If applicable, specify date ranges and any other information that may help us identify the records being requested.]

As you know, the Public Records Law requires you to provide me with a written response within 10 business days. If you cannot comply with my request, you are statutorily required to provide an explanation in writing.

Sincerely,

Your name
Your address
City, state, zip code
Telephone number
E-mail address

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MAIN OFFICE

500 Rutherford Avenue, Suite 210

Charlestown, MA 02129

Phone: 617-679-6877

Fax: 617-679-1661


SPRINGFIELD OFFICE

One Monarch Place, Suite 510

Springfield, MA 01144

Phone: 413-784-1711

Fax: 413-784-1707

Call us 617-679-6877
Send us an email geninfo@trb.state.ma.us
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