Having problems with accessing or creating your account? Please call our Contact Center at 617‑679‑6877 for assistance—for your security, we cannot assist you with MyTRS issues via email. See the FAQs below for additional details.
What you will need to create an account
Once you are registered as a member, retiree or survivor of the MTRS you can create a MyTRS account using your:
- Social Security number
- Date of birth
What you can do with your account
MyTRS is a secure online portal available to MTRS active and inactive members, retirees and survivors.
Active and inactive members…Can:
Cannot:
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Retirees and survivors…Can:
Cannot:
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What is MyTRS?
MyTRS is a secure online portal available to MTRS active and inactive members, retirees and survivors. Using MyTRS, users can access personal account information at their convenience.
What web browser should I use?
MyTRS is compatible with all modern web browsers on both desktop and mobile devices.
How will I receive my time-sensitive two-factor authentication code?
Once you input your password, depending on your contact information on file you can choose either to receive your code by text, email or phone call (if you choose email, be sure to check your spam folder—the code will arrive from do-not-reply@trb.state.ma.us). To choose your delivery method, click the above the Next button to expand the Delivery Method list. If you do not recognize—or no longer have access to—the phone number(s) or email address listed, please call our Contact Center at 617‑679‑6877 for assistance.
I have forgotten my username and/or password, what do I do?
Go to the MyTRS sign in page and click:
- Forgot Username—you will be prompted to complete the Account Lookup wizard. Once you have provided the requested information your username will be emailed to your provided email address.
- Forgot Password—you will be prompted to complete the Reset Password wizard. Once you have completed the two-factor authentication process, you will be prompted to reset your password.
If you are unable to successfully recover your username or reset your password, please call our Contact Center at 617-679-6877 for assistance.
Is my account information secure?
Your MyTRS account is protected by advanced technology to ensure that your personal information is kept secure. Be sure to review the MyTRS site policies, and MyTRS terms and conditions, for more information on MTRS privacy and security practices.
Do I need to log out of MyTRS?
Yes, remember to log out of MyTRS at the end of your session. Simply click the Logout link in the upper right corner of the screen.
What can I do if I cannot create/access my account because my SSN or date of birth cannot be verified?
Please call our Contact Center at 617-679-6877, Monday through Friday, 9am to 5pm EST, and a representative will assist you.
Clearing your browser cache may help with issues.
When you visit websites, your browser stores elements of the pages you are viewing to decrease the load time of the page the next time you view it. While this is helpful in loading pages faster it can sometimes cause issues with displaying the most current versions of webpages and documents. When we update our applications and resource documents, your browser may still use old files which can cause display or access problems or not show the most recent version of a document. It is a good practice to clear your cache regularly. This will ensure you are always viewing the most recent version of our pages and documents. If you need assistance in how to clear your cache, please refer to these instructions.
Who can I contact if I have questions about my information in MyTRS?
You may call our Contact Center at 617-679-6877, Monday through Friday, 9am to 5pm EST, or email us. For your security, we cannot provide you with technical support via email.
Note: MyTRS is periodically offline on Friday evenings for routine maintenance. If you are unable to access our system on a Friday evening, please try again at a later time.