Missing member contribution and creditable service information

Posted on March 20, 2024 by InMember News

Dear MTRS Member,

You may have noticed discrepancies in your contributions and creditable service information within your MyTRS Member Self-Service (MSS) account. We want to assure you that your current contributions and creditable service data, as reported by your district, are securely recorded in our system. However, we validate all such information before posting it to the MSS portal, and this validation process has recently experienced a delay.

Here’s what you need to know:

  1. Immediate Deposits and Validation: Contributions from school districts are immediately deposited each month, and the associated member data is recorded in our system. However, before contributions and creditable service data can become visible in your MSS account, they undergo an additional validation process for every member within the district.
  2. Validation Progress: As each report undergoes validation and potential corrections, the contributions associated with that report will be released into your specific account and made visible in the MSS portal. Delayed validation does not negatively impact the interest your account receives or the calculation of your retirement benefits.
  3. Technological Updates: We recently completed a necessary and complex update to our system, significantly delaying the processing of deduction reports. We are actively working to resolve these delays.
  4. Increased Staffing: To expedite the elimination of data validation backlogs, we are increasing staffing levels within our Employer Services Unit. We also collaborate closely with our school district employers to ensure a swift resolution.

We deeply apologize for any concern or inconvenience caused by the delayed processing. Your peace of mind is important to us, and we are committed to providing you with up-to-date information.

If you have any questions or require further assistance, please use our contact form or call us at 617-679-6877.

Thank you for your patience and understanding as we work diligently to update your data.

Massachusetts Teachers’ Retirement System