The MTRS has discovered that a recent patch to MyTRS has made the filter stop functioning properly on reports with approximately 900 records or more. The error causes the filter to stop responding after one or two uses.
If you encounter the error in which the filter intially works but then stops responding when attempting to change the filter parameters on a monthly deduction report, please:
- click Save in the bottom left corner of the report, then
- click Edit Details to re-open the report and filter for the next person or error message. You may have to do this between each use of the filter.
Another work around is to sort the report alphabetically by Name and then navigate through the pages to make any updates, as opposed to using the filter.
We apologize for the inconvenience this may cause you and assure you that we are working diligently to resolve this issue within the next few weeks.
Please contact your assigned Employer Services representative.