Individual and plan rate changes remain disabled through the February warrant

As we reported in December 2021, the MTRS has disabled both the “Add/Change Coverage” button on the Retiree Insurance Selections screen and the ability for employers to update plan rates in MyTRS. The MTRS continues to test proposed fixes, but unfortunately, MyTRS will not be ready for employers to process changes before the February warrant.The MTRS will process plan rate changes retroactive to their effective date as soon as we can confirm that the system will process them correctly.In the meantime, please send ALL individual insurance changes via email to by February 10th.

For each individual change, please include:

  • Retiree’s name
  • Last 4 digits of the retiree’s SSN
  • The coverage effective date of the change
  • The plan cost
  • The MTRS plan code

Please include only the information above. Do not send insurance enrollment paperwork or other documentation to avoid processing delays. Additionally, send the requested information ONLY to The appropriate Employer Services Unit staff have access to this inbox and monitor it continuously; adding individual MTRS staff members to your email will delay processing.

If you have any additional questions, please contact our insurance updates email or call Mildred Rodriguez (617-679-6886) or Robert George (617-679-6869).