Adding or changing individual coverage is unavailable; an application fix is forthcoming
The MTRS has temporarily disabled the “Add/Change Coverage” button on the Retiree Insurance Selections screen in MyTRS to prevent a program error that can duplicate health care records and charges to retirees. Thus, you cannot add or modify individual rate changes at this time.
In the meantime, if you need to make individual rate changes, resulting in a difference of charges of $100 or more to a retiree, email the MTRS Insurance Updates mailbox at email@example.com, and we will make every effort to process them before the monthly cutoff.
We are testing a data fix to remove duplicate records, and we expect that the affected retiree records will be correct for the December benefit. Additionally, we are testing an application fix to prevent duplicate records, and we will notify you when it is available.
Please note, the temporary removal of the “Add/Change Coverage” button does not prevent you from making any global plan changes or downloading your monthly insurance deduction report.
If you have any questions, please contact our insurance updates email, or call Mildred Rodriguez (617-679-6886) or Robert George (617-679-6869).